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Support

Quickly access online help.

To help our court recording community around the world, For The Record’s Support Portal provides quick access to insights and support from our technical experts.

Log in or register for a free online account for the Support Portal to submit a support request for both FTR Gold and FTR Justice Cloud or track progress of an existing support request.

Search for advice relating to FTR Gold in our continuously updated knowledge base within the Support Portal, or visit the Help Center for knowledge base articles relating to FTR Justice Cloud.

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Tips for accessing support.

Ensure our Support team can resolve your query quickly and effectively with these best practice tips:

Check your spam filters in your email settings and ensure you whitelist support@fortherecord.com

Provide a contact phone number so our Support team can talk through solutions and resolve issues quickly

Additional support.

Product Updates.

Access the latest release information for our FTR Justice Cloud or download patches for FTR Gold

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Documentation.

Download FTR Gold setup, user, and quick reference guides that cover installation through to workflows and features

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Training.

Sign up to For The Record E-Learning courses for online, self-paced product training

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Support Contracts.

Choose the right level of support, with our experienced technicians on-hand to help your specific application, needs, and budget

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